Sunday 15 July 2012

Service Review: Rainforest Cafe.

The other day we took Mason and Mia to the city, because Madison and Manning were visiting my parents for a few days. So we had a city adventure, and had a great time. We figured we'd end the day with a special dinner at Rainforest Cafe, at Yorkdale Mall, for Mason's enjoyment.

We were amazed that it wasn't busy at all- there wasn't a line up anywhere to be seated, there were tons of empty tables, we thought- great, this will be pleasant and quick....wrong.

We sat down and someone came within seconds of our asses hitting the seat, to take our order. Come on....really?? So we said, no we need a few minutes to decide, because...we just sat down. So a few minutes, translated into disappearing for 10-15mins and then finally coming to take our orders. 30 minutes later, I had to flag down the waitress to ask where the food was, because husband wanted to get up and leave {keep in mind, we got to the restaurant around 6:45pm, with 2 kids}. Food finally comes out about 5mins after that, cold. Husband used to work in the service industry , in casual fine dining, so has no tolerance for mediocre. Calls the manager over, who saunters over in his really bad...I mean, really bad, hair piece and has nothing to say but he had to get used to the Rainforest Cafe timing {apparently all dishes take 22-30mins. puh-leeze.} and that he didn't agree  with the timing either. Did he do anything to apease the situation? Ya...he comped us an over-priced scoop of ice cream for Mason. woopty freaking do.

So, we won't be headed back there anytime soon, Mia was terrified of the thunderstorms and the elephants {we sat through 2 thunderstorms before our dinner hit the table..} anyway, which all of our kids were at her age, but yes- they got a 2 on a scale of 1-10  that day. Food, gets a 3, only because Mason loved having dinosaur shaped chicken nuggets, but the rest of the food was shitty

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